Frequently Asked Questions
How long is your shipping time?
It depends on your location. Shipping to the United States takes about 7-15 business days, and shipping to other areas takes about 10-20 business days.
Where is my order now?
To track your order, please visit
Xjoyfullife.com
Enter your tracking number and you will be able to track your order.
What is my tracking number?
Once shipped, customers will receive a shipping confirmation email with the tracking number.
What is the status of my order?
Customers will receive a confirmation email to prove that we have confirmed your order. It usually takes 1 to 5 days to process and then ship. After shipping, customers will receive a shipping confirmation email with a tracking number. To track your order, please visit Xjoyfullife.com
Enter your tracking number and you can track your order.
I did not receive any confirmation email:
For this matter, please send an email to service@xjoyfullife.com.
Please specify your invoice ID or the last 4 digits of your credit card and we will check it for you.
I want to return or refund:
To return or refund, please read our return policy first.
If you insist, please send an email to service@xjoyfullife.com.
Please indicate your invoice ID or the last 4 digits of your credit card and we will process it for you.
How do I use my discount?
To use your discount, first make sure you have copied all the correct letters and numbers without spaces. If it still doesn’t work, please contact email service@xjoyfullife.com.
Is the packaging independent?
– 100% confidentiality package
– privacy protection
Black packaging
Our sturdy boxes and envelopes are double wrapped with durable packing tape.
Does not contain any sexual terms
There are no markings on the back or sides of your shipment. The only markings are the address label on the front (pictured above) and the courier sticker (depending on the service used).